I have a special request, what do I do?

If you have a special request for your cruise, it’s best to contact the cruise line directly to discuss and arrange your specific needs. Cruise lines typically have customer service departments or dedicated agents who can assist you with your special requests. Here’s how you can go about making a special request:

Contact the cruise line: Look for the contact information of the cruise line you will be sailing with. This information can usually be found on the cruise line’s website. They may have a customer service phone number, email address, or an online contact form.

Specify your request: Clearly communicate your special request to the cruise line representative. Provide as much detail as possible to ensure that your request is fully understood. This can include requests related to dietary restrictions or preferences, accessibility accommodations, special occasions or celebrations, cabin location preferences, or any other specific needs you may have.

Discuss feasibility: The cruise line representative will inform you of the feasibility of your request and discuss any limitations or alternatives that may be available. Some requests may be readily accommodated, while others may have certain limitations due to ship logistics or policies.

Document your request: It’s a good practice to document your special request in writing, such as via email or a confirmation letter from the cruise line. This way, you have a record of the request and any agreed-upon arrangements.

Follow up: If you have made a special request well in advance of your cruise, it’s a good idea to follow up closer to your sailing date to ensure that the cruise line has made note of your request and to confirm that appropriate arrangements have been made.

By contacting the cruise line directly and clearly communicating your special request, you increase the chances of your request being addressed and accommodated. Cruise lines strive to provide excellent customer service and often have experience in handling various special requests to enhance passengers’ cruise experiences.

It’s important to note that certain special requests, such as specific cabin locations or dietary restrictions, may be subject to availability and cannot be guaranteed. However, the cruise line will make reasonable efforts to accommodate your needs to the best of their ability.

Was this article helpful?