Hotels & Alternative Accommodation

How are hotels rated?

Hotels are typically rated based on various criteria that evaluate their quality, service, amenities, and overall guest experience. These ratings are assigned by different organizations and can provide an indication of a hotel’s level of comfort and service. Here are some common methods of hotel rating:

Star ratings: Star ratings are one of the most recognizable and widely used systems for rating hotels. Organizations like Forbes Travel Guide, AAA (American Automobile Association), and national tourism boards often use a star rating system. Typically, hotels are awarded a rating from one to five stars, with higher ratings indicating higher levels of luxury, amenities, and services.

User reviews and ratings: User-generated reviews and ratings on platforms such as TripAdvisor,, and Yelp can also play a significant role in evaluating hotels. These platforms allow guests to share their experiences and rate hotels based on factors like cleanliness, service, location, and amenities. These ratings provide insights based on real guest experiences.

Quality assessments: Some hotel chains and associations have their own quality assessment programs to evaluate properties within their portfolio. For example, Hilton has its Hilton CleanStay program, and InterContinental Hotels Group (IHG) has its IHG Way of Clean initiative. These assessments typically focus on factors like cleanliness, maintenance, service, and adherence to brand standards.

Industry awards: Hotels can receive recognition and awards from various industry organizations and publications. These awards may consider factors such as luxury, design, sustainability, spa facilities, or specific types of cuisine. Examples include the World Travel Awards, Cond? Nast Traveler’s Readers’ Choice Awards, and Travel + Leisure’s World’s Best Awards.

It’s important to note that different rating systems and organizations may have varying criteria and standards for evaluation. Therefore, it’s beneficial to consider multiple sources and review different aspects such as location, amenities, services, and guest reviews when selecting a hotel. Additionally, personal preferences and priorities should be taken into account to ensure the chosen hotel aligns with individual needs and expectations.

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